How to Use Chick-Fil-A’s Online Marketing Strategy to Drive Traffic to Your Website

Chick-Fil-A is America’s favorite chicken restaurant. The chain has more than 2,500 locations across the country and is known for its delicious fried chicken as well as the variety of tasty chicken sandwiches and salads it serves.

Although the restaurant’s fan base is diverse, the chicken chain stays true to its Southern roots by using classic advertising campaigns that drive traffic to its website.

Take a look at this week’s Hot Topics for Chick-Fil-A.

The Power of the Sandwich

Chick-Fil-A is often credited with popularizing the panini sandwich, which it first served in 1985. Although the popular chicken chain didn’t invent the sandwich, it did introduce a new way of serving it.

While the traditional chicken sandwich consists of a plain bread roll with chicken, lettuce, and tomato on it, the panini provides a more interesting option for those who appreciate a change from the norm. The sandwich comes with ham, turkey, or a variety of cheeses sandwiched between two pieces of toast or a baguette. This keeps the traditional roll intact while adding another layer of flavor to the dish.

Now, if you’re unfamiliar, a panini is a type of cuisine that combines high and low cultures. It started in Italy and became popular there due to the country’s world-class museums and culture. As a result, it became the preferred choice for intellectuals, students, and those who enjoy a more sophisticated dining experience. Since its inception, the sandwich has been a symbol of the educated classes in Europe.

Although the term originates from Italy, the panini was first popularized by the food pioneer U.S. Senator Elmo Lincoln, who created a recipe for the sandwich in 1917. Lincoln’s recipe consisted of two slices of toast, one slice of cheese, two lettuce leaves, and tomato. Many think that Chick-Fil-A’s contribution to the panini was to introduce a new way of serving it—the sandwich—and make it more accessible to the masses. As a result, the chicken chain has seen a huge surge in popularity since the early 20th century, particularly among college students and those who work in higher education.

Takeaway: The Sandwich Is Back

Chick-Fil-A has clearly mastered the art of getting its customers to eat its food by any means necessary. It does this by continually evolving its menu, often adding a new item to its repertoire every year. Of course, some of these new items are variations on classic dishes. But the chain isn’t afraid to try something new out, as long as it stays true to its brand ethos.

Additionally, the chain is always on the lookout for new restaurants to attach itself to. In a bizarre twist of fate, a Chick-Fil-A in New Jersey was used as a filming location for Mr. Roboto, a Netflix series based on the 2014 documentary of the same name. The unique setting of the restaurant made for some pretty surreal scenes, as fans of the show will remember.

Dress Reasonable

Chick-Fil-A knows how to market itself to a diverse audience. Not only does it cater to everyone with its classic menu, but it also encourages people to be unique and creative with their dress. This approach has clearly paid off, as the chain has seen a huge surge in popularity when it comes to weddings and other social events. It’s not unusual to see couples choose to get hitched at a Chick-Fil-A on their big day.

The reason for this is obvious: the restaurant provides a unique setting for wedding photos, often placed in the middle of a bustling urban community. Additionally, the chicken chain usually sponsors some sort of competition among the weddings it caters to, with the prizes usually including gift cards and other luxury goods.

While the normal dress code for weddings and other social events is a matter of personal preference, it’s a good idea to consult with your wedding planner or the planner of the social event you’re attending to ensure that your outfit matches the vibe of the event. If you’re going for a more traditional look, which is common at weddings, you may want to rethink your choice. There are plenty of chic and fashionable options out there for non-traditional outfits.

The Appeal of the Restaurant’s Culture

Chick-Fil-A has created a culture around its restaurants. This culture isn’t just limited to the food the restaurant serves; it extends to the way it presents itself and interacts with its customers. While this might not seem like a marketing feat, it’s one that the chicken chain has successfully committed to paper.

For example, did you know that the employees of Chick-Fil-A don’t serve patrons? Instead, they bring food orders to your table when you’re seated. This is not only to ensure that your food arrives promptly but also that you don’t end up eating with another person’s food in front of you.

Additionally, the way Chick-Fil-A interacts with its customers is both professional and courteous. They often will ask if you’re enjoying your meal before delivering it, and they will ask if there’s anything else they can get for you. This type of customer service is what separates it from other restaurants, particularly those that serve fast food or those located in more rural areas.

Last but not least, the architecture and interior design of Chick-Fil-A’s restaurants are unique and eye-catching. From the marble countertops to the oversized red napkins, the chicken chain doesn’t skimp out on the aesthetics either.

Final Takeaway

While most restaurants strive to make their dining experience as pleasant as possible, very few succeed in doing so. However, Chick-Fil-A stands out above the rest with its unique marketing strategy, which drives traffic to its website.

The above examples showcase how the chain stays true to its brand identity while also successfully marketing itself to a broad audience. It does this by taking inspiration from various cultures and creating something new out of it, always ensuring that its marketing message remains consistent.